As a customer you definitely have a lot of experiences with bad customer service. Think about the last time you were experiencing a bad incident with a product or service.
Maybe the products or services not in line with sales, maybe the company did not respond to telephone or e-mail. Maybe they do not do what they say. Or they make excuses when you report a problem or have any questions.
If you think about all of negative experiences fuse into one thing, lack of customer service. And lack of customer service usually starts from a lack of focus on the customer. Many businesses are losing sight of who they serve in business.
Instead of the old adage, “the customer is always right,” today many entrepreneurs who feel disturbed by customers. I would say as early as the secret agent advertisements. We used to have a saying, “this business would be great, if it is not for clients.” Read it all..
