Need to change your customer service to be faster? Here are 5 Simple Steps to help you make the change rapidly.

1. Teach them to SMILE. I know it’s very simple, is not it? Why do I have to emphasize on this? This is because I have traveled in various countries and consistently receive good service anywhere. And I can say if I did not receive a smile, then I received the service below average.

In a world of things faster, not friendly, and loud, need to make a BIG difference.

Maybe this sounds too scientific, about a smile. Try to NOT smile with your customers for a few days and see what happens. Understand this as a big part of Perception. When people smile at us, we judge it as something fun.

Recently I ate at the restaurant mediocre, average. Not bad, not great, but good. However, if you ask my perception of the restaurant, I say Great! Judging from the interaction and provided smiles waitress. She’s really incredible! A smile will make food more delicious and the service feels that much sweeter.

2. Mention their names. It would sound beautiful in our ears. Our name. And when someone took the time to learn about us, we feel truly appreciated and we will respond appropriately. Even within the scope of Customer Service who demanded quick like fast food, or dry clean, we will always return to a place that remembers our names.

It is that simple to do. Introduce yourself, and ask their name. Like, “Hi, my name is Leonard, glad to meet you. May know your name …?” Here’s the trick. Remember with focus on the name and color of eyes or clothing characteristic.

If you run a restaurant business, introduce yourself, ask their name and when delivering their order, arranged in front of them and say “Mary, you’ll enjoy this dish.” And look at the changes that occur.

3. Use good manners. Use words that you learned as a child. Like the “Help”, “Thank you “, “Can I help you “, “How are you”, “Can I help you today”, “How did you get yesterday’s service.”

Manners are also shown in action, not just words. I once worked at a dealership that emphasizes such things as delivering customers to the item in question, clean the toilet with tissue paper after using it and show a pleasant face in front of customers who show their commitment to Customer Service.

4. Ask for feedback from customers. Ask the right way. Instead of asking “How is our service today?” where you will receive the answer “Oh, good”, ask “On a scale of 1 to 10 how would you rate us in providing the service today?” (This is the question “Specific” which will give you the results). Maybe you’ll get more interesting answers, especially if you ask follow-up questions “Specifically, how can I make a 10 for you?” if the answer is not 10.

5. Invite your customers to come back. It’s all in the presentation. “Nice to meet you today and I look forward to seeing you again. If there are things we can do better, contact me at 111-111-1111 and ask me personally.” If this is too complicated, saying “My name is _____. Please contact me if you come back.” You could also say “It is fun to serve you. Please come back again and you could see me, ________.”

I’ve read that the most complex questions we face in the environment are often solved with the simplest solution.

Customer Service is not a complex. This is a simple business. We’re the one who makes it complex.

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